Global strategy of New Ways of Working db Smart Office. 94.000 employees (2002)

Starting Point

Streamline Deutsche Banks global working environments through the creation of a new office concept, the db Smart Office, which would embrace modern concepts on space management and the utilization of new technologies.

Project aims

Develop the db smart office strategy in conjunction with DB.
Administer and evaluate a pilot launch at their Frankfurt headquarters.
Identify and set objectives on the main areas of change at the db Smart Office: innovation; economic and flexible use of office spaces and other areas; optimization of processes and structures; use of technologies to promote the movement and exchange of ideas; centralization of resources and help services; increase in space productivity; and standardization of management procedures and tools.

Scope of BICG’s involvement and work

Global strategic study on how the DB employees work, creating a Standard Way of Working, which took into account organizational, technological and spatial aspects.
Implementation of New Ways of Working, including, non-territorial seating, paperless offices, new technologies and value-added spaces.
Definition of a common methodology, global directions & standard tools for implementing and monitoring db Smart Office at a global level (db Toolkit).
Pilot implementations and roll-out in Europe (Frankfurt, Eschborn, London and Barcelona) and USA (New York & Chicago).
Communications and change management, including post implementation monitoring.